Mobile / Casino
pa88 is clear about what data we collect from your account, how we use it and what choices you have. This policy applies to your account activity on pa88, and access to our platform depends on your local law and eligible regions.
When you open an account on pa88, we collect the information you submit during registration — your name, contact details and the credentials you choose. When you use a payment method such as bKash, Nagad or Rocket to add funds to your account wallet, we record the transaction reference and amount to reconcile your balance and keep your wallet history accurate. We do not store your full mobile banking PIN or password; only the transaction reference that your payment provider returns to us. Beyond registration and wallet data, we collect session activity — which pages you visit, which game categories you open and how long a session runs. This helps us understand how our lobby is used and where account issues tend to appear. Device and browser type are logged at login so we can flag unusual access patterns against your normal mobile or desktop profile. We do not sell your data to third parties for their own marketing. Where we share data — for example, with payment processing partners or identity verification services — it is for the specific purpose of completing a transaction or satisfying a compliance requirement. That sharing is governed by agreements that restrict how those parties use your information. Your eligibility to use our platform and the extent of any data processing obligation depends on your local law and the eligible regions we serve.
When you deposit via bKash, we log the reference number and amount returned by bKash. We do not hold your bKash PIN. The record appears in your account wallet history.
Nagad payment references are stored against your account to confirm balance credits. Transaction data is used only for wallet reconciliation and any dispute resolution you raise with support.
Rocket transaction IDs are recorded in the same way. If a Rocket transfer is delayed or unconfirmed, this logged reference is what our support team checks when you contact us.
Login device type, browser and session timestamps are kept to detect access anomalies on your account. We use this to protect your wallet, not to build an advertising profile.
This policy covers data collected through pa88 and the account services we operate directly. It does not extend to third-party services you reach through links on our pages. Understanding the boundary between what we control and what we do not helps you know where to direct a question about your data.
All data submitted when you create or update your pa88 account falls within this policy. That includes login credentials, contact details and the account preferences you set. We are the data controller for this information.
Deposits and withdrawals processed through bKash, Nagad or Rocket involve both our records and your payment provider's records. This policy covers our side of that exchange only — your payment provider has its own terms.
Pages you visit, game categories you open and session activity on pa88 are within scope. Game studios such as JDB, Spadegaming and Microgaming may log their own play data under their own terms — we do not control that.
Links to external sites, support tools not hosted by us, or any service outside pa88 are out of scope. We are not responsible for how those parties handle your data. Check their policies directly.
You have real, actionable choices about the data tied to your pa88 account. The most direct route to reviewing what we hold is your signed-in account area — your profile, wallet history and session log are visible there. If something looks incorrect, you can update it directly in your account settings for details like your contact number or notification preferences. For information that requires us to make a change on our side — such as a correction to identity data submitted at registration — you raise it through our support channel and we will handle it from there. If you want to ask what specific data we hold about your account, or if you want to request that we remove your account data where our obligations allow it, contact us via the support route listed in this policy. We will respond with what we can confirm and explain any constraint that applies under our compliance requirements or under local law. Availability of these rights and the steps we can take depend on the eligible region you are accessing from and the law that applies there.
Log in and check your wallet history, session log and profile data. Most of what we hold about your activity is visible directly in your signed-in account area without needing to contact us.
Update your contact number, email or notification settings in account settings. For registration data that requires our intervention — such as name corrections — submit a request through support with the details to change.
To find out exactly what we hold on your account, or to ask about specific transaction records, use the support contact route in this policy. Include your account identifier so we can locate your records promptly.
Where local law and our compliance requirements allow it, you can request removal of your account data. Contact support with the request. We will confirm what can be removed and any part we are required to retain.
For any question about this policy, your account data or a correction request, use one of the routes below. These are the contact paths published on pa88 — we do not operate channels beyond what is listed here, so routing your question through these paths gets you to the right team.
The live chat widget on our site is the most direct path for a policy or account data question. Open the site, start a chat and describe your request. Our team will confirm what information we need from you to locate your account records.
For written requests — such as a formal data correction or a removal request — use the email address published in the Contact section of pa88. Include your account identifier and a clear description of the data you are asking about.
The Help or Account section inside your signed-in area on pa88 includes published guidance on common data and privacy questions. Check there first — it covers the steps for wallet data queries, login history and profile changes.
pa88 uses standard web cookies to keep your session active and to remember your preferences between visits. You can adjust cookie behaviour in your browser settings, though disabling certain cookies may affect how your account functions — for example, staying logged in or keeping the lobby in the language and layout you last used.
We use session cookies to authenticate your login and preference cookies to remember your account layout choices. No cookie we set is shared with advertising networks. Browser-level controls in Chrome, Firefox or your mobile browser let you manage or clear these at any time.
Login timestamps, device types and IP ranges are logged against your account. If an access event looks unusual relative to your normal mobile or desktop pattern, we flag it internally. You can check your recent login history in the account security section.
We keep account and transaction data for as long as your account is active and for a period afterwards to satisfy any legal or compliance obligation that applies. When the retention period ends, data is deleted or anonymised. The exact period depends on the regulation applicable to your eligible region.
If this policy changes in a way that affects how we use your data, we will update the version date on this page and may notify you through your registered contact detail. To request a copy of the current policy or ask about a specific update, use the email or live chat route listed under policy contact.
These questions cover the data and privacy topics we hear most from account holders. If your question is not answered here, use the live chat or email route listed in this policy to reach our support team directly.
We share your data only where it is necessary to complete a service — for example, passing a transaction reference to bKash, Nagad or Rocket to confirm a deposit. We do not sell your data to third parties for marketing. Any partner we share data with is bound by a data-handling agreement.
Log in to your account and check the profile, wallet history and session sections — most account data is visible there. For a complete record or for data you cannot see in your account, submit a written request via the email contact listed in this policy and include your account identifier.
Yes, you can request account data removal. Contact support via live chat or the published email address. We will confirm what can be deleted and explain any portion we are required to retain under our compliance obligations. What we can remove depends on your eligible region and applicable local law.
Transaction references from bKash, Nagad or Rocket are stored in your wallet history to keep your balance accurate and to support any dispute you raise. We hold only the reference returned by the payment provider — not your mobile banking credentials. You can view your wallet history in your signed-in account area.
We use session and preference cookies to keep your login active and to remember your account settings. You can manage or delete cookies through your browser settings at any time. Turning off certain cookies may affect how your account loads or whether you stay logged in between visits.
When we update this policy, the version date at the top of the page changes. For updates that affect how we process your data, we may also contact you through your registered email or account notification. You can check this page at any time for the current version.